Is your iPhone 18 Pro freezing and restarting? Apple confirms a bug in iOS 27 and prepares an immediate solution

The new iPhone 18 Pro and Pro Max, which just a few days ago reached the first buyers, have a small problem. This is a fault that causes the device to crash and suffer a forced restart when Face ID is unable to read the user’s face properly. Now, we know that Apple is aware of the bug and will fix it very soon.

The failure is software and has nothing to do with the physical part of Face ID

9to5Macthe same outlet that reported that the solution is on the way, explains that the problem is related to the software and It has nothing to do with the components. Therefore, this is a programming error that can be solved without replacements. A specific update for this model will be enough.

The most interesting thing is that the bug It does not appear on the lock screen, which is one of the sections where Face ID is used the most. In reality, it usually appears when trying to access a more specific reserved space. One of these would be, for example, unlocking an application. Also access to private browsing in Safari or autocompletion of a password.

While it is true that the error is in the software, the truth is that it does have something to do with the physical parts of the device. With this generation, Apple has put the infrared camera under the screenright where the clock is in the status bar. As you can imagine, Apple’s goal with this change is to make the Dynamic Island smaller. Specifically, in this model, it is 25% smaller than the previous generation.

Obviously, the appearance of this error just when Apple changes the unlocking system is not a mere coincidence. The fact that the sensor is now under the panel could be causing faulty readings in iOS 27, even when the person in front of the device is actually the owner.

When will the patch arrive?

Another point that the consulted source comments on is that there are already those who have returned the device. Since the company was initially unaware of the error, technical support approved some returns or replacements. Now, Apple is clarifying that it is not necessary to follow this procedure because the patch It will be published in just a few days.

Therefore, if your device is affected by this problem, the best path will be to wait for the patch to arrive, instead of starting a return process. Meanwhile, nothing prevents you from using the lock code to access any app or service.