Elon Musk is forced to apologize: Starlink suffers a global fall due to a software failure

Starlink, the Satellite Internet service operated by Spacex that reached our market in 2021, suffered its global interruption on Thursday, leaving more than connection to more than 6 million users worldwide for at least two and a half hours. The fall began in Spain around 21:20 and affected both connectivity and other digital infrastructures of the company.

In fact, in our country, users reported that The antenna could not establish connection with the satellitesshowing a continuous message of signal search in the official app. Initially, the Starlink website showed a notice recognizing the interruption, but shortly after also ceased to be operationalindicating internal problems on servers.

An error in the core software caused the fall

Elon Musk spoke on social networks for apologize publicly and promised that the cause of the interruption would be identified to prevent it from happening again. Meanwhile, Starlink’s official account reported that working on a solution and thanked users’ patience.

The service was restored around 23:30when Michael Nicolls, Vice President of Engineering of Starlink, confirmed that the cause of the incident was a Key internal software services failure related to the network core.

The magnitude of the fall was confirmed by monitoring platforms as Cloudflare Radar and Netblockswhich reported a practically total disconnection of Autonomous system 14593 De Starlink, responsible for enrutating his global network traffic. Although this satellite service has become indispensable in some circumstances, for example, in war countries such as Ukraine, it is not invincible. Like any other infrastructure, it can suffer failures that affect the operation.