Asus temporarily closes your online store in Spain for the collapse of your Digital River supplier

The official ASUS store in Spain has temporarily interrupted its operations Due to Digital River’s financial problemsyour authorized supplier and merchant. The technology company has confirmed that, despite this setback, All orders already accepted will be respected and that customer rights will not be affected.

The closure has been communicated through a Official notice published on the Asus Store websitewhere it is also clarified that customer service is still available for any doubt or incidence. The company makes it clear that it works to continue offering a quality service to its customers. Obviously, this also does not prevent exploring the Asus catalog or product sheets, such as the ROG Strix Scar 16, in which there are even links to external stores.

On the other hand, Asus Iberian has confirmed Geeknetic that, although the store stopped being operational about 6 months ago, They have been working on a new platform. As confirmed by the brand, users can buy again at the company’s official store From August.

The origin of the problem is in Digital River

The origin of this situation is in the Digital River Financial Crisisa company specialized in electronic commerce, payments and digital marketing. At the beginning of the year it was already learned that the company, based in Minnesota, would close its central office at the end of March. This decision affected 122 employees, including remote workers.

At the end of January, Digital River began the insolvency process for its German subsidiaries before the Court of Colonia and suspended services to most of its international clients, including Asus. Digital River’s decline accelerated after losing access to a key loan in early 2025. Despite trying to ensure new financing, The company failed to recover. The loss of a strategic client, together with the increase in operational costs, ended up compromising their viability.

At the time, Digital River came to process more than 30,000 million dollars in online transactions for companies such as Adobe and VMware, among others. But your business model, based on managing payments for large brands, The changes that have occurred in the market have not resisted.

As for the case of Asus, the firm has reiterated that they will continue to provide technical support normally and that they are working to restore the operation of their online store in Spain as soon as possible. It is expected, therefore, that everything returns to normal, sooner rather than later. Digital River also serves Lenovo, although in the case of the Chinese firm, the online store works normally.